Inter-personal Skills Training course

How often do poor inter-personal skills damage an organization in terms of lost business, impaired customer relationships and lack of coordination of internal processes? The Interpersonal Skills soft skills training course delivers key concepts and techniques that can be immediately applied to maximize staff interpersonal skills to maintain competitive advantage.
This training pack is ideal for scholars, entrepreneurs, managers, supervisors and professionals interested in learning about this essential business skill.
Within this Training Pack participants will learn about:

• Introduction to Interpersonal Skills.
  - Working Together
  - Technical and Emotional Competence
  - Traditional Assets
  - Emotional Capital
  - Knowledge Capital
• Behavioral Types
  - The Role of Behavior
• Push Styles
  - Aggression
  - Assertion
  - Persuasion
• Pull And Moving-Away Styles
  - Questioning
  - Listening
  - Exploring
  - Building on Common Ground)
• Emotional Intelligence
  - Emotion and The Organization
  - Personal and Social Competencies
  - Positive and Negative Thinking