NEGOTIATION SKILLS

Overview

In order for a company to excel in the “Market Place”, it has to encourage openness and innovation in its employees. This encouragement is especially important to Managers and Supervisors to ensure the smooth running of their departments with as few inter-personal and inter-departmental conflicts as possible.

Contents
The contents are presented in an easy to learn format for Managers and Supervisors to deal with conflict of some sort with the staff in their department, and to learn to assist in staff’s needs and decisions which may be concerning them. Managers and Supervisors will also need to deal with obtaining a good climate with staff members in whom they can excel and learn to trust and respect their Managers or Supervisors.

Outcomes

After the program participants will be able to:

1. Be aware of the fundamental importance of negotiating as a prime management function.

2. Identify those activities in your work that are, in essence, negotiations – and to identify those activities and situations where negotiation is inappropriate.

3. Recognise the importance of negotiating on interests rather than positions.

4. Understand how to aim for solutions that rely on the compatibility of differing interests.

5. Be prepared to use techniques that help separate people from problems

6. Remember the techniques for overcoming unprincipled and unhelpful.negotiating approaches and for setting the negotiation back on course.

7. Be aware of the special circumstances of management in your organization that require particular expertise from you in your sphere of conflict.

Costs & Logistics

¨ Participants would be trained in groups of 10 to 20 for contact sessions.

¨ The total cost as per quotation, including development, evaluation, assessment, moderation, customization if required, providing training material as well as certification. VAT, travelling and accommodation outside Kwa-Zulu Natal are excluded.

¨ the total duration of the program for a learner amounts to 2 contact days.






				NEGOTIATION SKILLS Overview In order for a company to excel in the “Market Place”, it has to encourage openness and innovation in its employees. This encouragement is especially important to Managers and Supervisors to ensure the smooth running of their departments with as few inter-personal and inter-departmental conflicts as possible. Contents The contents are presented in an easy to learn format for Managers and Supervisors to deal with conflict of some sort with the staff in their department, and to learn to assist in staff’s needs and decisions which may be concerning them. Managers and Supervisors will also need to deal with obtaining a good climate with staff members in whom they can excel and learn to trust and respect their Managers or Supervisors. Outcomes After the program participants will be able to: 1. Be aware of the fundamental importance of negotiating as a prime management function. 2. Identify those activities in your work that are, in essence, negotiations – and to identify those activities and situations where negotiation is inappropriate. 3. Recognise the importance of negotiating on interests rather than positions. 4. Understand how to aim for solutions that rely on the compatibility of differing interests. 5. Be prepared to use techniques that help separate people from problems 6. Remember the techniques for overcoming unprincipled and unhelpful.negotiating approaches and for setting the negotiation back on course. 7. Be aware of the special circumstances of management in your organization that require particular expertise from you in your sphere of conflict. Costs & Logistics ¨ Participants would be trained in groups of 10 to 20 for contact sessions. ¨ The total cost as per quotation, including development, evaluation, assessment, moderation, customization if required, providing training material as well as certification. VAT, travelling and accommodation outside Kwa-Zulu Natal are excluded. ¨ the total duration of the program for a learner amounts to 2 contact days.