Life Skills
Overview
It is generally recognized in the business world, that the most important strategy for survival and growth is to focus on service and attention to the customer. The provision of service has three main elements:
- The physical dimension: location of premises, whether they are convenient, accessible and appealing to both customers and employees.
- The Media: the company’s advertising program and the image projected to the public and to the employees.
- The People dimension: the employees within the organization and the service they provide.
The third dimension has recently begun to receive considerable attention. It is important for the entire company to be committed to customer service and to gear itself entirely towards the keeping, maintaining and creation of customers. Attention to customers has become a key strategic weapon to achieve advantage
Contents
The contents are presented in an easy to learn format for young Entrepreneurs to learn how to listen, communicate and understand the needs of customers. The programme will help them with the fundamental skills to know what the customer wants.
Outcomes
After the program participants will be able to:
- Manage the ability to perform the promised service dependably and accurately.
- Willingly help customers and provide prompt service
- Acknowledge the knowledge and courtesy of employees and their ability to convey trust and confidence.
- Care and individualized attention for customers.
