CONFLICT MANAGEMENT

Overview

The Conflict Management Programme has been developed with the diverse South African workforce in mind. With our different cultures conflict often occurs and leads to unnecessary disruptions.
·        Do you dread calls from angry colleagues?
·        Does your superior believe she’s/he’s always right?
·        Does your staff complain constantly?
·        Do your team mates refuse to take the initiative?
·        Do you want to know how to handle different opinions in compiling the WSP
·        Do you need help in managing staff expectations for training?
·        If you answered “YES” to any of these questions, you need to register for this module.
Contents
The contents are presented in an easy to learn format for conflict to be avoided by staff members in the workplace and teaching them to work without conflict participating in their everyday working habits.
Outcomes

After the program participants will be able to:

Understand the main sources of conflict
Evaluate the “power of perception” and it’s role in creating conflict
Apply the Key Principles and Interaction Guidelines in Conflict resolution.
Create strategies of handling conflict.
Develop an action plan for handling conflict at the workplace.

By working through a case study, you will learn to apply techniques to conflict resolution.






				CONFLICT MANAGEMENT Overview The Conflict Management Programme has been developed with the diverse South African workforce in mind. With our different cultures conflict often occurs and leads to unnecessary disruptions. · Do you dread calls from angry colleagues? · Does your superior believe she’s/he’s always right? · Does your staff complain constantly? · Do your team mates refuse to take the initiative? · Do you want to know how to handle different opinions in compiling the WSP · Do you need help in managing staff expectations for training? · If you answered “YES” to any of these questions, you need to register for this module. Contents The contents are presented in an easy to learn format for conflict to be avoided by staff members in the workplace and teaching them to work without conflict participating in their everyday working habits. Outcomes After the program participants will be able to: Understand the main sources of conflict Evaluate the “power of perception” and it’s role in creating conflict Apply the Key Principles and Interaction Guidelines in Conflict resolution. Create strategies of handling conflict. Develop an action plan for handling conflict at the workplace. By working through a case study, you will learn to apply techniques to conflict resolution.